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Foscam Malaysia Warranty

(We only covered warranty for those products bought from FOSCAM Malaysia or authorized dealers from FOSCAM Malaysia)

 

Return & Refund Policy:

We strictly not accept return & refund, but cover local warranty by: Fostech Intelligent Sdn Bhd according to below products warranty details

Hardware Warranty Information:

FOSCAM Malaysia provide 2-year limited warranty for Cameras and 1-year limited warranty for NVRs and 6-month limited warranty for accessories.

(If the items found broken upon delivered, please report within 3 days, we will do 1 to 1 exchange, otherwise, base on repair policy)

Limited Hardware Warranty:

FOSCAM Malaysia products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of FOSCAM.

This limited hardware warranty does not cover:

  • Software, including the software added to the products through our factory-integration system, software that included in the CD,etc.
  • Usage that is not in accordance with product instructions
  • Failure to follow the product instructions
  • Abuse firmware upgrade without the authorized technician’s guidance.
  • Abnormal wear and tear.

Warranty Forfeiture:

  • Warranty is void if the product is purchased from unauthorized distributor or reseller.
  • Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.
  • Warranty is void for mishandling, improper use, or defacing the product.
  • Warranty is void for abuse firmware upgrade without the authorized technician’s guidance.
  • Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for RMA purposes.
  • Warranty is void if damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty.
  • Warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc.)
  • Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM Malaysia
  • Warranty is void if damage caused by improper installation of third-party products.
  • Warranty is void if product is damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
  • Warranty is void if product beyond limited warranty.
Return Procedures:
  1. Please contact us via email or phone for further discussion of your products issues or failures to identify the problem
  2. Get the RMA code from tech@foscam.my
  3. Send back products to below address:
    • Foscam Technology (Suite 120)
      25, Jalan Anggerik Vanilla N31/N, 
      Kota Kemuning, 40460 Shah Alam, Selangor
  4. Shipping cost to us is at your cost, and we will ship back to you on our cost
  5. For normal repairing process will take up to 2 weeks (we will try our best to finish repair & send back as soon as possible)

Contact us via email at tech@foscam.my for more info.

FOSCAM Global Hotline for Malaysia region: 1800 81 4282