• Foscam E1
  • foscam cloud

FAQ

  • Before started, please make sure all the cameras you want to monitor can be separately accessed over the internet. Let’s call the camera you’re going to setup multi-camera function as main camera

    Step 1: setup multi-camera

    Login to main camera’s web page, go to Settings-->Basic Settings-->Multi-Camera menu.
    Click The 2nd Camera and fill in below informations of the camera which you want to add.(Refer to Picture 1)

    1. Camera Model: choose H264 for HD camera, MJ for MJPEG camera
    2. Camera Name: a nick name for the camera
    3. Host: camera’s remote URL, for example br2228.myfoscam.org
    4. HTTP Port: the camera’s http port number
    5. Media Port: same as HTTP Port number
    6. Username and Password: the camera’s login username and password
      Then click Add to save the settings.


    Picture 1

    Note: If you have both MJPEG cameras and HD cameras, please use HD camera as main camera.

    Add more cameras in the same way. When finish, you can see all cameras added. As shown in Picture 2.


    Picture 2

    Step 2: Monitor multi-cameras on one page

    Login your main camera with its DDNS+Port or External IP+Port. Click multi-device view (4 or 9) at the left panel, so you can see all cameras in one screen.


    Picture 3

    End

    By Foscam Tech Support Team

  • Suitable for the cameras which support SD card

    If you want to watch the videos in SD card, you can go to the “Playback” tab to review what you want.

    1. Go to “Playback” tab;
    2. Choose the time and type of your recordings at the “Time” and “Type” drop down list;
    3. Click on “Search” , the videos will found out in the recording list. Please click “Reload” first if the lists below won’t update;
    4. Double click the record, then you can watch the video.


    Picture 1

    End

    By Foscam Tech Support Team

  • Privacy zone block the area that you want to keep it as private. You can setup it by following the steps below.

    Step 1:

    Go to Settings tab, browser to Video → Privacy Zone. Drop down the Allow Privacy Zone option and choose Yes.

    Step 2:

    Click Set Privacy Zone button, a living video window will pop up for you. Please left click your mouse and hold to drag a zone. Multiple zones can be set, you may like to drag more zones. Then click OK and remember to click Save.

    Step 3:

    Back to Live Video page to check, and you’ll see the privacy zone is blocked.

    End

    by Foscam Technical Support Team

  • Sometimes at dawn or at dusk, the IR LED does not turn on/off as the light changing. Or you want to control the IR LED as you wish. In such case, you can setup a schedule to control them. Please follow the instructions below to have a try.

    Step 1: Set the IR LED schedule

    Please go to Video ---> IR LED Schedule to set a time rang when the IR LED turn off.
    For example, 7:00 to 18:00 is day time, there is no need to turn on the IR LED. 19:00 to 23:00, my lights in house are lit up, no need to turn on the IR LED as it is bright enough.
    So, I set 7:00 to 18:00 and 19:00 to 22:00 to turn the IR LED off. The IR LED will be turned on at the rest of times.


    Picture 1

    Step 2 : Change the IR LED mode to “Schedule”

    Back to Live Video tab, change the IR LED mode to Schedule at the left panel. After that, the IR LED will turn on/off under your control.


    Picture 2

    End

    by Technical Support Team

  • You may receive error message "Can't find smtp log file.Send mail timeout" "or" “Incorrect username "or" password” when using Gmail for Sender in Mail Settings. Please kindly follow the steps below to have a troubleshooting.

    Step 1: Please make sure you have input the correct settings for Gmail, take the bellow pictures for reference:


    Picture 1


    Picture 2

    Note: Please click on “Save” before “Test”.

    If you have confirmed your mail settings are OK but the test result feedback failed, please try the steps below.

    Step 2: Enable “Access for less secure app” in your gmail settings.

    1. Go to https://www.google.com/settings/security and login your gmail account;
    2. Click on “Settings” behind“Access for less secure apps”, then choose “Enable”.


    Step 3: Create a separate password for your camera.
    Please refer below link below about the Application-specific password required
    https://support.google.com/mail/answer/1173270?hl=en

    Step 4: You can try to disable the 2-Step Verification temporarily.

    1. Go to https://www.google.com/settings/security and login your gmail account;
    2. Choose to “Disable” the 2-Step Verification.

    End

    by Technical Support Team

  • Step 1: Set a static IP address for camera.
    Please go to Settings tab  Network IP Configuration.

    1. The first three numbers of camera’s IP address are the same as your router which the camera is connected. The last number is between 1~255 and it’s unique on this network.
    2. Subnet mask is 255.255.255.0.
    3. Gateway and DNS Server should the same as your router. Login your router first, you will find them on the Status or Overview menu.
    4. Set a port number for camera.
    5. Click Save to save the settings.
    6. Set a http port for your camera.

    Step 2:
    A.
    Enable UPnP on both your camera and router.

    B.Some router don’t support UPnP or the UPnP is disabled, so enable UPnP maybe not successful. In this case, please set port forwarding on router for your camera.
    Port forwarding is mostly on Port Forwarding or Virtual Server section of router’s administration page, it’s up to different routers.

    Step 3: The port is forwarded or not can be test on
    http://www.yougetsignal.com/tools/open-ports/

    Step 4: Check DDNS Status on Device Status page, it should be succeed. Reboot your camera if necessary.

    Step 5: Try to remotely access your camera via Internet with Domian name+port number. eg. Http://ab1234.myfoscam.org:8094 to login.

    Note: Some routers do not allow loop back. You can not access your camera within your LAN when using the Domain name/WAN IP+port number. Please try accessing your camera out of your home network.

    END

    by Foscam Technical Support Team

  • If your camera have the I/O interface, then you can connect your camera with external alarm devices, such as door sensor, Infrared probe, Smoke detectors.

    Step 1:Follow the definition of the I/O interfaces to wired connect your alarm devices to camera first.

    Step 2:Access the camera and go to Settings ---> Alarm ---> IO menu to setup IO alarm settings. Enable the I/O Alarm function, check the IO Output and set the schedule of alarm time range.
    Also, you can choose the other options if you like, Camera Sound, PC Sound, Sent E-mail, Take Snapshot, Recording.

    Note:

    1. If selecting the Trigger level to low, it will trigger an I/O Alarm when the electrical impulse become to low level on I/O input end;
    2. If triggering an I/O alarm, the I/O output device will continuously alarm till you clicking the “Clear I/O Alarm Output”;
    3. If you have checked the IO Output option under Motion Detection menu, the I/O output device will continuously alarm too when a motion detected.

    End

    by Technical Support Team

  • There is a IP filtering function to secure your camera/protect your privacy. You can setup the firewall on your camera to control the access permission, block access from some IP addresses or only allow access from these IP addresses.

    Please go to Settings --> Firewall --> IP Filtering menu, check the option to Enable Firewall. 1) If you want to protect your privacy from several people, please choose the “Block access from these IP addresses”, then input the IP addresses of their computers in the list below; 2) If you only want to sharing your camera with several friends, please choose “Only allow access from these IP addresses”, then input the IP addresses of their computers in the list below.

    After clicking Save, you will find the blocked IPs cannot access your camera any more or only the allowed IPs can access your camera in future.

    End

    by Foscam Technical Support Team

  • Suitable for the cameras that support SD card, such as the following models: FI9818W V2, FI9821W V2, FI9821P, FI9821E, FI9821EP, FI9826W, FI9826P, FI9831W, FI9831P, FosBaby, FI9803EP, FI9853EP, FI9821W V2.1, FI9821P V2, FI9826P V2, FI9831P V2, FI9816P

    In order to store the alarm images to the SD card, please follow the 3 steps below to configure your camera.

    Step 1: Insert a SD card
    Please insert a SD card and make sure it is recognized. Besides, please make sure it can be read and write.


    Picture 1

    Step 2: Setup the Motion Detection Settings
    PPlease go to Settings-->Alarm-->Motion Detection menu (refer to Picture 2) ① Click “Enable” first,② choose “Take Snapshot” for the alarm action, ③ set your detection area, and ④ set your schedule. Do not forget to click “Save” button.


    Picture 2

    Note:

    1. Please DO NOT forget to set the alarm schedule, no schedule no alarm;
    2. Please make sure your camera time is correct;
    3. Please DO NOT forget the set the alarm area, the detected area should be covered by the red grids.

    Step 3: Setup the Storage Location
    Please choose “SD card” on the “Picture Save to” dropdown list.


    Picture 3

    Well, if there is motion trigger, camera will alarm and you can receive alarm images in your SD card.

    End

    by Foscam Technical Support Team

  • In April 2015 (Chrome 42) NPAPI support will be disabled by default in Chrome. In order to still run our .exe plugin, please follow the steps below to temporarily re-enable NPAPI.

    Step 1:Please launch your Chrome, type “chrome://flags/#enable-npapi” in the address bar and click Enter on your keyboard.

    Step 2:You’ll find the section to enable the use of NPAPI plugins like the below picture, here please click the Enable button.

    Step 3:Reboot your Chrome to make sure the change has been take effect, then login your camera again.

    Step 4:When it prompt you Plug-in blocked on the end of the address bar, please click the icon , choose the “Always allow plug-ins on IP address” option, then click Done to save your changes.

    Step 5:Please input your camera’s login username and password, click Login to access your camera as before.

    End

    by Foscam Technical Support Team