• Foscam E1
  • foscam cloud

FAQ

  • In order to upload the scheduled images to the FTP, you have to finish below configurations.

    Step 1: Setup FTP Settings

    Fill out your FTP settings on “FTP Settings” page under the “Network” menu.


    Picture 1

    Note:

    1. Please click “Save” before you click “Test”
    2. Make sure the test result is success.

    Step 2: Set the Storage Location and Schedule

    1. Please choose “FTP” on the “Picture Save to” dropdown list;
    2. Please check “Enable time to capture”;
    3. Please set the capture interval;
    4. Please set the schedule you want to upload the image.


    Picture 2

    Step 3: Receiving images on your FTP

    Well, you will get the snapshots in the FTP under the schedule you set.


    Picture 3

    End

    by Technical Support Team

  • On IE11, it happens that you cannot view the camera image or cannot login the camera, please add your camera’s IP address to the Compatibility View settings to fix the problem, follow the steps below.

    1. Start or open your camera on Internet Explorer 11;
    2. Click Tools on the up right corner and then choose Compatibility View Settings;
    3. Uncheck the “Display intranet sites in Compatibility View” option;
    4. Click the Add button to add the site to the Compatibility View list and then Close the Compatibility View Settings window.
    5. Refresh your IE11, you’ll find the issue will be resolved.

    End

    by Technical Support Team

  • Google Chrome may block plug-ins that are outdated or those that are not widely used for security protection. Thus sometimes you can login camera page but there’s no video. To get video work, we need to allow plug-in to run.

    Method One

    Allow all installed plug-ins to run automatically, follow the steps below:

    1. Click Chrome menu on top-right corner and select Settings
    2. Scroll down to bottom and click Show advanced settings.
    3. In the "Privacy" section, click the Content settings button.
    4. In the "Plug-ins" section, please choose Run automatically (recommended), click Done

    Method Two

    To allow Foscam plug-in to run

    1. While login camera on Chrome, you may see a block plug-in icon on right corner of the address bar (as shown below).
      You can click on it and choose always allow the Foscam plug- in to run, then click on Done.
    2. To always allow this plugin to run, you can also setup this way.
      Enter chrome://plugins in address bar to show all your plug-ins, among them please find the pug-in for your camera npIPCReg DLL.
      Check Always allowed, so it won’t ask you whether allow this plug-in at every login.

    End

    by Technical Support Team

  • Sometimes you will be kept asking to install the plugin, even you have installed it already. Normally, it is because the plugin has been blocked on your Mac. Please try the steps below to unblock it.

    1. Click on “Safari”, then choose “Preference”, go to “Security” and click on “Manage Website Settings” button.
    2. Choose the plugin, then please select the “Allow” option.
    3. Please “Quit Safari” completely, there will have no issue when you accessing your camera the next time.

    End

    by Technical Support Team

  • Suitable for all HD cameras.

    Method 1: Configure IP in IP Camera Tool

    Step 1: Power on camera and hook it up to your router. Choose your camera IP and then right click it and go to Network Configuration;

    Note: Someone may find an error message “Subnet doesn’t match, dbclick to change”, the issue can be addressed by following the steps below to assign a static IP manually.

    Step 2: Set a proper IP address for camera.

    Preparation:

    1. Access to the router your camera connected;
    2. Go to the Status/Overview/Summary menu;
    3. Find and write down the Gateway and DNS server your router having;
    4. Then go to DHCP list, it will tell you how many devices are connecting to this router.

    Set IP address for camera:

    1. The first three numbers of camera’s IP address are the same as router which the camera is connected, the last number is between 1~255 and it’s unique on this network;
    2. Subnet mask is 255.255.255.0;
    3. Gateway and DNS Servers should be the ones you have found;
    4. Set an unique http port number for camera, better to choose a four digital one, like 9821;
    5. Enter camera’s user and password, and then click OK to save the settings. The default user is ‘admin’ and password is blank.

    Method 2: Set static IP address on web interface---need to access your camera first

    Step 1: Log into camera, and go to Settings---> Network---> IP Configuration menu. And un-check the Obtain IP from DHCP.

    1. The first three numbers of camera’s IP address are the same as router which the camera is connected. The last number is between 1~255 and it should be unique in this network;
    2. Subnet mask is 255.255.255.0;
    3. Gateway and DNS Servers are both the IP address of the router;
    4. Save the settings.
  • Step 1:

    Connect camera and your Mac computer to the same router.

    Step 2:

    Find your Mac computer's IP configuration.

    1. Click the Apple menu and select System Preferences.
    2. When the System Preferences screen appears, please look for Internet & Wireless section and click Network.
    3. Under the Network screen, please select Airport, and then click Advanced.
    4. Click TCP/IP-->In the Configure IPV4 box, you'll find your router’s IP address there.
    5. Click DNS, and you can find out your router’s DNS server.

    Step 3:

    Setup static IP for your camera according to the IP configuration of your Mac.

    In this case, you can setup:
    IP address: 192.168.1.100 (Change the last number based on IPv4 address of your Mac, 192.168.1.X, range for X: 2~253)
    Subnet mask: 255.255.255.0 (Same as Mac)
    Gateway: 192.168.1.1 (Router IP)
    DNS server: 192.168.1.1 (Same as Mac)

    1 .Method one

    Assign a proper static IP on camera WEB page.

    For HD camera, configure it under Network-->IP configuration:

    For MJPEG camera, configure it under Basic Network Settings:

    Note: Please remember to click Save or Submit.

    2. Method two

    when the WPS method is not working in IP Camera Tool (for both HD and MJPEG cameras)

    Highlight and right click on your camera IP and choose Network Configuration, uncheck Obtain IP form DHCP Server. Input the IP settings and your camera login user/password to click OK.

    End

    by Technical Support Team

  • When change the default Local Recording Location on Mac, camera may prompt “You have not right to access the local recording path”. And that’s because we do not have the full permission to read and write the folders.

    The steps to modify permissions settings for the folder to store the recordings. (For example, I want to store all the recording files to Manual recordings under IPCamRecord.)

    1. New a folder under IPCamRecord and name it Manual recordings;
    2. Right click the folder, choose Get Info.
    3. Unlock and input the requested password. Then change the pressions from Read only to Read & Write, lock again.

    Congratulations!

  • Some of our wireless cameras have a WPS button. If your wireless modem or router also has a WPS feature, you can connect camera to router wirelessly by pushing WPS buttons.

    Please kindly power on your camera first, then follow the steps below.

    Step 1:

    Push the WPS button on your camera for 3 seconds.
    The green network light on your camera will start to blink quickly.
    Note: The WPS button is on camera back.

    Step 2:

    Then push WPS button or enable WPS function on your router within 1 minute, wait for the WPS light on your router to blink.

    Step 3:

    The green network light will blink slowly when camera connected wireless successfully.
    This process will take a few minutes.

    Step 4:

    Check to find camera's IP address in IP camera tool or router DHCP list.

    How to trouble shoot if I can't connect WiFi by using WPS?

    Sometime wireless client devices can’t communicate with modem or router properly, thus can’t connect. Influencing factors include wireless channel, wireless security type and encryption, signal disturbance, the filtering settings on router or compatibility issue and so on.

    You can check below points to troubleshoot.

    1. Antenna on camera is fixed well;
    2. Put the camera closer to router to get good signal;
    3. Our cameras only support 2.4GHz network. Please pay attention if you having a dual band router which has different SSID for 2.4GHz and 5GHz.
    4. No wireless Mac filtering settings on router.

    Note: When the WPS method is not working, we recommend you setup wireless settings manually in camera’s page.

    End

    by Technical Support Team

  • Step 1:

    Please go to Settings tab, browser to Network ---> Wireless Settings menu, click on Scan to find WiFis around.


    Picture 1

    Step 2:

    Choose your WiFi in the “Wireless Network List”, the SSID, Encryption will be filled out automatically. Please input your WiFi’s password.


    Picture 2

    Note: The length of the password should less than 63; There is no &, =, and $ in password.

    Step 3:

    Click on “Save”, then unplug network cable out in one minute. Take the camera to the place you want to install.

    Note: In normal home environment, keep the distance not beyond 20m is better.

    Step 4:

    The IP of the camera will be showed in the IP Camera tool again, and you’ve connected your camera to WiFi successfully.

    If the IP Camera tool doesn’t show the camera’s IP, please connect the camera with wired again to confirm the settings.

    You may like to try the troubleshooting below:

    1. Please check the antenna of the camera fixed well or not;
    2. Please check the password is correct or not, share key should the same as your router's wireless password;
    3. In normal home environment, keeping the distance away the router more than 2 meter and less than 20 meters is better;
    4. Reboot your router if necessary.

    End

    by Foscam Technical Support Team

  • If you get an error message “FTP server connection failed” when clicking Test under FTP settings. Please check whether you have closed the firewall on your PC.

    Please check the below settings:

    1. Go to “Control Panel--->System and Security--->Windows Firewall” on PC, like the screenshot below;
    2. Go to Change notification settings tab, and turn off the firewalls;
    3. Then back to camera’s FTP settings, click Test again to have a check.

    Congratulations!

    End

    By Foscam Tech Support Team