• Foscam E1
  • foscam cloud

FAQ

  • Step1: Install Foscam Viewer

    Search Foscam Viewer in the App Store, download and install it on your iOS devices. Then you will see the shortcut icon on the device screen. Note: The publisher of the app should be ShenZhen Foscam Intelligent Technology Co., Ltd.

    Step2: Add Cameras in Foscam Viewer

    There is a help guide to walk you through when you logining it at the first time, please click Enjoy to enter the app. There are four ways to add cameras in IPC tab:

    1. Add Cameras in LAN
    2. Add Cameras by QR Code
    3. Add Cameras Manually
      (We are going to introduce this method in this article)
    4. Add the online dome

    Step3:Tap the button, and add your camera manually. The camera can be added by IP Address, DDNS URL and P2P UID.

    IP Address
    Select Device Type, input the Device Name, IP Address, choose the main stream or sub stream, input Http Port, Media Port (the same number as your http port), Username and Password (the default username: admin, no password by default), then click Add.

    Note:You can find the IP address and Http Port of your camera as the way below.
    Insert the CD into the CD drive on your computer. Go to the folder “IP Camera Search Tool” and find the folders “For Windows OS” and “For Mac OS”. Copy and paste the IP Camera Tool file to your desktop (or drag it onto your desktop).

    Open the IP Camera Tool, it should display the camera’s IP address and http port in your local area network.

    DDNS URL
    Make sure you can access your camera through Internet by DDNS first. Select Device Type, input the Device Name, DDNS URL, choose the main stream or sub stream, input Http Port, Media Port (the same number as your http port), Username and Password (the default username: admin, no password by default), then click Add.
    Note: You can find your DDNS on the bottom label of your camera.

    P2P UID
    Select Device Type, input the Device Name, P2P UID, choose the main stream or sub stream, input Http Port, Media Port (the same number as your http port), Username and Password (the default username: admin, no password by default), then click Add.
    Note: You can find your UID on the bottom label of your camera.

    Attention:

    1. If your camera is MJPEG based camera, please choose Standard Definition for the Dev Type
    2. If your camera is a H.264 based camera, please choose High Definition for the Dev Type;
    3. If your bandwidth is sufficient, you can choose main stream to view more clearer video, if your bandwidth is limited, such as on 3G or LTE, you can choose sub stream to view more smooth video;
    4. The Device Name here is just used to distinguish the camera on your phone, it won’t modify the camera name of your IPC;
    5. Foscam SD cameras and new HD cameras just have HTTP Port, only FI9801W, FI9802W, FI9818W and FI9821W have Media Port.

    Step 4: Click IPC back to the IPC list page, tap the camera you want to connect.

    Step 5: Modify the Username and Password. If you have modified the Username and Password, you can do not perform this step.

    Step 6: Click OK, then click Video, you’ll be able to view the living video of your camera.

    Congratulations!

  • Sometime you may need to delete the camera from your Foscam Viewer when your network changed or camera was added incorrectly. This guide is going to tell you the delete steps and the re-add process.

    Step 1: Open app Foscam Viewer, and go to IPC tab. In Device List, you can find all the added cameras.

    Step 2: Choose the one you want to delete in the list, tapping on it till Operation menu pop up, then choose Delete. Wait a second, it will remind you with a message at the bottom that the camera has been delete successfully.

    Step 3: Tap the Search button as below, it will find all the cameras in your local network.

    Step 4: Choose the camera you want to add, and tap on OK.

    Step 5: Go to IPC tab, you can see the camera just added in Device List. Tap on it till Operation menu pop up, then choose Connect.

    Step 6: A window will pop up asking for camera’s login username and password. Please input them correctly and click OK.
    Note: Both the username and password are case sensitive.

    Then you’ll see a green dot on the right, which indicates camera is connected, and you can watch your camera video in Video tab.

    End

  • In order to get alarm recordings, please follow the 3 steps below to configure your CMS.

    Step 1: Setup the Motion Alarm Settings.
    Please double click to choose your camera on the area you created, then go to SettingsSystemMotion Detection menu.
    See the Picture 1, ① click “Enable” firstly, ② check “Record” for alarm action, ③ set your alarm schedule, and ④ set your motion detection area. Do not forget to click on “Save” after you finish settings.

    Note:

    1. Please DO NOT forget to set the alarm schedule, camera can only alarm within the red time ranges;
    2. Please DO NOT forget to set the motion detection area, camera can only alarm when there is motion within the areas which covered by red grids;
    3. Please make sure your camera time is correct.

    Step 2: Enable Local Alarm Record

    At this article, we will guide you to save the alarm record to your local hard driver. Please check “Enable Local Alarm Record” at “Record”-->“Local Alarm Record” menu.


    Picture 2

    Note:If you want to store alarm recordings to SD card or FTP server, you have to configure Recording Location when login your camera via IE, Chrome, Firefox or Safari.

    Step 3: Setup the Storage Location

    Please go to Record and Alarm, select and change “Record Path” to a folder on your local hard driver. Remember to “Save” the settings.


    Picture 3

    Note: The blue “Record time” is for “Schedule Record”, not “Alarm Record”. If there is motion triggered, camera will alarm and you can receive alarm recordings to your storage path.

  • To view your cameras on CMS, please follow the steps below to setup your settings.

    Step 1:
    Log-in CMS, input the CMS username and password.

    Step 2:
    Login CMS, go to Settings --> Cameras section, click Search Cameras to find all your cameras in LAN.

    Step 3:
    Select the camera you want to added, then click Add camera. It will pop up the Camera Manage window, please input the basic infos of this camera, then click OK. Note

    1. Media port is same as your Http port;
    2. Input your camera’s login user and password, both are case sensitive;
    3. You can leave “Area” as default or choose the one you have created;
    4. For the Type field, MJ cameras choose MJPEG, HD cameras choose ZY_H264.

    Step 4:
    Go back to Live Video page. On the left Area window, please drop down the “default” area, you’ll find the camera just added. Click on the camera icon to connect, then you can view your camera video in LAN.

    Attention:
    If it doesn’t show the four buttons (Audio, Record, Capture and Talk) like the above screenshot, that means you didn’t add the camera succeed. Please make sure the username and password of your camera are correct, you can check them by logging the camera on web page, like IE, Chrome or Firefox.

    END

  • To remotely view your cameras on CMS, please follow the steps below to setup your settings.

    Step 1:
    Launch Foscam Client software, go to System > Add Camera, click on Add Camera.

    Step 2:
    Please enter camera’s WAN IP/DDNS, port, user and password of your camera in the pop up window. Remember to click OK to save the settings.

    Note:

    1. For remote access, please fill the “IP” field with the External IP of your camera, or the DDNS of your camera. For example: you can input 182.253.101.33 or
      ab1234.myfoscam.org (No “http://” or “port number” in front of or at end of the your IP/DDNS);
    2. Media port is same as your Http port;
    3. Input your camera’s logining user and password, both are case sensitive;
    4. You can leave “Area” as default or choose the one you have created;
    5. For the Type field, MJ cameras choose MJPEG, HD cameras choose ZY_H264.

    Step 3:
    Go back to Live Video page. On the left Area window, please drop down the “default” area, you’ll find the camera just added. Click on the camera icon to connect, then you can view your camera video in WAN.

    END

  • In order to get alarm recordings, please follow the 3 steps below to configure your CMS.

    Step 1: Setup the Motion Alarm Settings.
    Please double click to choose your camera on the area you created, then go to SettingsSystem →Motion Detection menu.
    See the Picture 1, ① click “Enable” firstly, ② check “Record” for alarm action, ③ set your alarm schedule, and ④ set your motion detection area. Do not forget to click on “Save” after you finish settings.


    Picture 1

    Note:

    1. Please DO NOT forget to set the alarm schedule, camera can only alarm within the red time ranges;
    2. Please DO NOT forget to set the motion detection area, camera can only alarm when there is motion within the areas which covered by red grids;
    3. Please make sure your camera time is correct

    Step 2: Enable Local Alarm Record
    At this article, we will guide you to save the alarm record to your local hard driver. Please check “Enable Local Alarm Record” at “Record”-->“Local Alarm Record” menu.


    Picture 2

    Note: If you want to store alarm recordings to SD card or FTP server, you have to configure Recording Location when login your camera via IE, Chrome, Firefox or Safari.

    Step 3: Setup the Storage Location
    Please go to Record and Alarm, select and change “Record Path” to a folder on your local hard driver. Remember to “Save” the settings.


    Picture 3

    Note: The blue “Record time” is for “Schedule Record”, not “Alarm Record”.

    If there is motion triggered, camera will alarm and you can receive alarm recordings to your storage path.

    END

  • With the latest firmware version, you can set camera automatically start to record during specific time using Schedule Recording. The recordings can be saved to FTP server and SD card (which requires your camera to support it).

    Part One  Schedule Recording save to FTP

    Step 1: Set storage location to FTP first. Please go to RecordStorage Location, choose Storage Location to FTP and click Save;

    Step 2: Setup Schedule recording to FTP. Please go to RecordSchedule Recording. ① Check Enable Schedule Recording, ② choose Main Stream or Sub stream to record, ③ edit time range for the schedule recording and ④ then remember to click Save.

    Part Two  Schedule Recording save to SD card

    Step 1: Set storage location to SD card. Please go to Record→Storage Location, choose Storage Location to SD card and click Save;

    Step 2: Setup schedule recording to SD card. Please go to RecordSchedule Recording, ① check Enable Schedule Recording, ② choose Yes for Enable Long-time recording, ③ revise the default Frame Rate to 1, 4, 8, 15, 24 as you wish, ④ choose Stop or Cover for your Record full strategy, ⑤ select Yes or No for Audio Record as you like, ⑥ choose Main Stream or Sub stream to record, ⑦ edit time range for your schedule recording, ⑧ then remember to click Save.

    The definition for Record full strategy:
    Stop: When SD card memory is less than 256M, camera will stop recording;
    Cover: When SD card memory is less than 256M, camera will overwrite old recordings and continue to record.

    END

  • In order to get email alerts, please follow the 2 steps below to configure your camera.

    Step 1: Setup Mail Settings

    Please go to Settings-->Network-->Mail Settings menu, setup your email first. Refer to Picture 1, we take Hotmail for example:


    Picture 1

    Note:

    1. Please make sure that your sender email supports SMTP;
    2. Please click on “Save” before you click on “Test”;
    3. Make sure the test result is success.

    After succeed, you will receive a test email in the mailbox of sender.

    Step 2: Setup the Motion Alarm Settings
    Please go to Settings-->Alarm-->Motion Detection menu. Refer to Picture 2, → click “enable” first, → choose “Send E-mail” for the alarm action, → set your detection area , and →set your schedule.


    Picture 2

    Do not forget to click on “Save” after you finish settings.
    If there is motion trigger, camera will alarm and you can receive alarm emails.

    Note:

    1. Please DO NOT forget to set the alarm schedule, the alarm schedule is red
    2. Please make sure your camera time is correct.
    3. Please DO NOT forget the set the alarm area, the detected area is covered by the red grids.

    End

  • In order to get alarm recordings, please follow the 2 steps below to configure your camera

    Step 1: Setup the Motion Detection Settings

    Please go to Settings-->Alarm-->Motion Detection menu. See the Picture 1, → click “enable” first, → choose “Recording” for the alarm action, → set your detection area , and → set your schedule.


    Picture 1

    Do not forget to click on “Save” after you finish settings.

    Note:

    1. Please DO NOT forget to set the alarm schedule, the alarm schedule is red.
    2. Please make sure your camera time is correct.
    3. Please DO NOT forget the set the alarm area, the detected area is covered by the red grids.

    Step 2: Setup the Storage Location

    1. If your camera supports SD card, please choose SD card under Storage Location
    2. If you want to save the recordings to FTP server, please choose FTP instead; (Please note you have to finish the FTP Settings under the “Network” menu.)
    3. If you want to save the alarm recordings to local hard driver, you can enable “Local Recording Location” under “Record” menu. (Picture 3)


    Picture 2


    Picture 3

    Note:
    If you are using IE, when you click on “Save”, you may receive a message “You have not right to access local recording path” on the lower left corner (See Picture 4). Please add your camera IP to trusted site (See Picture 4).


    Picture 4

    On IE browser, click Tool → Internet Options → security → trusted sites → sites →Add.


    Picture 5

    Well done, camera will alarm and you can receive alarm recordings in your storage path if there is motion trigger.

    End

    by Technical Support Team

  • In order to upload the alarm images to the FTP, please follow the 3 steps below to configure your camera.

    Step 1: Setup FTP Settings

    Please go to Settings-->Network-->FTP Settings menu, and configure your FTP settings there.


    Picture 1

    Note:

    1. Please click on “Save” before you click on “Test”;
    2. Make sure the test result is success.

    Step 2: Setup the Motion Detection Settings

    Please go to Settings-->Alarm-->Motion Detection menu. Refer to Picture 2, → click “enable” first, → choose “Take Snapshot” for the alarm action,→ set your detection area , and → set your schedule.


    Picture 2

    Remember to click on “Save” after you finish settings.

    Note:

    1. Please DO NOT forget to set the alarm schedule, the alarm schedule is red.
    2. Please make sure your camera time is correct.
    3. Please DO NOT forget the set the alarm area, the detected area is covered by the red grids.

    Step 3: Setup the Storage Location

    Please choose “FTP” on the “Picture Save to” dropdown list.


    Picture 3

    End

    by Technical Support Team