• Foscam E1
  • foscam cloud

FAQ

  • Suitable for all HD cameras.

    Method 1: Configure IP in IP Camera Tool

    Step 1: Power on camera and hook it up to your router. Choose your camera IP and then right click it and go to Network Configuration;

    Note: Someone may find an error message “Subnet doesn’t match, dbclick to change”, the issue can be addressed by following the steps below to assign a static IP manually.

    Step 2: Set a proper IP address for camera.

    Preparation:

    1. Access to the router your camera connected;
    2. Go to the Status/Overview/Summary menu;
    3. Find and write down the Gateway and DNS server your router having;
    4. Then go to DHCP list, it will tell you how many devices are connecting to this router.

    Set IP address for camera:

    1. The first three numbers of camera’s IP address are the same as router which the camera is connected, the last number is between 1~255 and it’s unique on this network;
    2. Subnet mask is 255.255.255.0;
    3. Gateway and DNS Servers should be the ones you have found;
    4. Set an unique http port number for camera, better to choose a four digital one, like 9821;
    5. Enter camera’s user and password, and then click OK to save the settings. The default user is ‘admin’ and password is blank.

    Method 2: Set static IP address on web interface---need to access your camera first.

    Step 1: Log into camera, and go to Settings---> Network---> IP Configuration menu.

    And un-check the Obtain IP from DHCP.

    1. The first three numbers of camera’s IP address are the same as router which the camera is connected. The last number is between 1~255 and it should be unique in this network;
    2. Subnet mask is 255.255.255.0;
    3. Gateway and DNS Servers are both the IP address of the router;
    4. Save the settings.
  • Suitable for MJPG camera: FI8903W, FI8904W, FI8905W/E, FI8907W, FI8908W, FI8909W, FI8910W/E, FI8916W, FI8918W/E, FI8919W.

    Method 1: Set IP on IP Camera Tool
    Step 1: Highlight the camera and then right click it and go to Network Configuration.

     

    If you get the message”Subnet doesn’t match, dbclick to change”, please go to Step 2.
    If you can see IP address of camera, please go to Step 3.

    Step 2: Set a proper IP address for camera.

    1. The first three numbers of camera’s IP address are the same as router which the camera is connected. The last number is between 1~255 and it’s unique on this network.
    2. Subnet mask is 255.255.255.0
    3. Gateway and DNS Server are both the IP address of the router.
    4. Set a port number for camera.
    5. Enter camera’s user and password, and then click OK to save the settings. The default user is ‘admin’ and password is blank.

     

    Step 3: If there is already an IP address of the camera, just go to Network Configuration window and click OK to set static IP address.

     

     

    Method 2: Set static IP address on Basic Network Settings.

    Step 1: Log into camera click For Administrator à Basic Network Settings.
    For Firefox, Google Chrome and Safari, click Device management --> Basic Network Settings.

    1. The first three numbers of camera’s IP address are the same as router which the camera is connected. The last number is between 1~255 and it’s unique on this network.
    2. Subnet mask is 255.255.255.0
    3. Gateway and DNS Server are both the IP address of the router.
    4. Set a port number for camera.
    5. Click Submit to save the settings.

    Note: Camera will reboot, after the IP address is set through the two above method. After rebooting, please access camera with the static IP address and port number. Eg: http://192.168.0.190:8090

  • Suitable for MJPG camera: FI8903W, FI8904W, FI8905W/E, FI8907W, FI8908W, FI8909W, FI8910W/E, FI8916W, FI8918W/E, FI8919W.

    Method 1: Set IP on IP Camera Tool
    Step 1: Highlight the camera and then right click it and go to Network Configuration.

     

    If you get the message”Subnet doesn’t match, dbclick to change”, please go to Step 2.
    If you can see IP address of camera, please go to Step 3.

    Step 2: Set a proper IP address for camera.

    1. The first three numbers of camera’s IP address are the same as router which the camera is connected. The last number is between 1~255 and it’s unique on this network.
    2. Subnet mask is 255.255.255.0
    3. Gateway and DNS Server are both the IP address of the router.
    4. Set a port number for camera.
    5. Enter camera’s user and password, and then click OK to save the settings. The default user is ‘admin’ and password is blank.

     

    Step 3: If there is already an IP address of the camera, just go to Network Configuration window and click OK to set static IP address.

     

     

    Method 2: Set static IP address on Basic Network Settings.

    Step 1: Log into camera click For Administrator à Basic Network Settings.
    For Firefox, Google Chrome and Safari, click Device management --> Basic Network Settings.

    1. The first three numbers of camera’s IP address are the same as router which the camera is connected. The last number is between 1~255 and it’s unique on this network.
    2. Subnet mask is 255.255.255.0
    3. Gateway and DNS Server are both the IP address of the router.
    4. Set a port number for camera.
    5. Click Submit to save the settings.

    Note: Camera will reboot, after the IP address is set through the two above method. After rebooting, please access camera with the static IP address and port number. Eg: http://192.168.0.190:8090

  • If you forget your login username and password, recommend you follow the steps below to do a hard reset for your camera.

    For indoor cameras:

    1. Keep the camera power on;
    2. Find something pointy to hold the reset button (it is on the bottom of the camera) about 15 seconds till the camera reboot, then release it;
    3. After reset, it will restore to the default setting, the user is admin, no pwd.

    For outdoor cameras:

    1. Please give a hard reset to the camera.
    2. Keep the camera power on;
    3. Press and hold the reset button (it is on the end of the reset line) for 30 seconds, then release.
    4. After reset, it will restore to the default setting, the user is admin, no pwd.
    1. Firstly, please check if your camera work normal or not; check the status of the lights on RJ-45, network cable is good or not, the connection of network and power is good or not, whether camera pan/tilt after power on (for indoor camera).
    2. Whether your router enable DHCP function; if disable mac address filter;
    3. Computer and camera in the same subnet or not; the firewall block the camera or not;
    4. If you have another router, please plug the camera in it and try again;
    5. If you tried all the above steps and still failed, please use a network cable connect the camera and your computer directly, check if the ip camera tool can detect the camera or not.
  • Normally, it is the reason that router cannot give the camera an ip address automatically. You can set a fixed LAN ip for the camera. When you set its ip, please keep the camera and your router or PC in the same subnet, in other words, keep the first three section of IP address the same. Please refer to How to set a static IP address For MJPG camera? to set IP address for camera.

  • 1. How to set preset?
    Set the preset point under ‘Preset’ on the living video interface.

    1. Pan/Tilt the camera to a position you want to set;
    2. Click ’+’, name the posion, e.g. oo1, then next time you can go to 001 directly when you choose 001 under preset list. (Figure1)
      Click ‘—‘ to delete the preset points.

      Figure 1

    2. How to add cruise tracks?

    1. Firstly, go to ‘preset settings’ interface, click add button and enter a descriptive name (track 1) to identify the cruise track. (Figure 2)
      Figure 2
    2. Secondly, select one preset point in the left box where you can see all preset points it has and click add button, you will see the preset points has been added into the cruise track box.
      Note: You need to add two or more preset points to the cruise track box to make it as a track. (Figure 3)

      Figure 3
    3. Thirdly, click “OK” button, you will see track1 in the list of cruise track now, it means the cruise track takes effect. (Figure 4)

      Figure 4
    4. As you can see, we have added two presets to track1, 001 and Rightmost.That means when we select track1 surveillance window, the camera will move as following track: Go to 001, then to Rightmost.
      When go back to the monitoring interface, we will see all the cruise tracks we have added. (Figure 5)

      Figure 5

    3. Start-Up Options
    There are three status we can set for the camera starting.

    1. Do not PT after power on:
      When you choose ‘Disable Start-Up’, the camera won’t move during its start.
    2. PT and stop in the center after power on:
      When you choose ‘GoTo home Position’, the camera will cruise a circle automatically and go back to the home position.
    3. PT to the preset point you set:
      When you choose ‘GoToPreset Position’, the camera will go to the preset point you selected. (Figure 6)

      Figure 6

    Note: The software support max 16 preset points and 8 cruise tracks. 

    1. Download the plug-in when you login your camera at the first time.
    2. Double click the plug-in to install it.
    3. Continue to finish the installation, and then it will be successful.
    4. Please check if the plug-in was successfully installed or not.
    5. Restart Safari to enable the plug-in.
  • For Firefox, it is a special way to install the plug-in, just open the Add-ons and pull the plug-in into the UI and it will install it.

    1. Download the plug-in when you login your camera at the first time. Do the following step as picture 1:
    2. Pull the plug-in that you downloaded and drop to the Add-ons Manager UI that you have opened and the plug-in will install it.


    3. Choose “Install Now” as the following picture.
    4. Please check if the plug-in was successfully installed or not. Restart browser to enable the plug- in.

    Suitable Suitable for HD cameras with firmware before 2.*.1.10

    END.

  • For Google Chrome and Firefox, it is a special way to install the plug-in, just open the Extensions and pull the plug-in into the UI and it will install it.
    Here we take the Google Chrome for example:

    1. Download the plug-in when you login your camera at the first time. Do the following step as picture 1:
    2. Pull the plug-in that you downloaded and drop to the Extension UI you have opened and the plug-in will install it.
    3. Choose “Add” as the following picture.
    4. Please check if the plug-in was successfully installed or not.

    Suitable Suitable for HD cameras with firmware before 2.*.1.10

    END.