FAQ

1. If you put the camera outside or toward outside, please choose outdoor mode;
2. Do not toward the camera to something easily reflect light, such as glass or white wall;
3. If your camera is an outdoor camera, please extend the sunlight shell and prevent sunlight shine in the lens directly.

1. Please check if you load the activeX properly.
   If you use Internet Explorer, you need run the activeX (DVM_IPCam2 ActiveX Control Module) when you login the camera. When the activeX prompts you, please install it, do not block it, or you will not see living video.
   About how to load the activeX, please see the guide of How to load the activeX in Windows7 Computer.
2. Check if the firewall or anti-virus software blocks the activeX or not.
   If you have firewall or anti-virus software on your computer, they may block the activeX. Please disable them briefly and try to load the activeX.
3. Check if you choose the correct login mode or not.
   There are two login mode, one is for IE browser (ActiveX mode), the other is for firefox, google chrome, safari browser (Server Push mode), if you choose the wrong login mode, you cannot see living video, instead of black screen.
4. If you have already tried all these suggestions above, but still cannot see video, please change a port number to try, do not use port 80, change to port 81, 82, 8005.etc. As port 80 may be used by other applications or process.

Actiontec GT704WG & GT704WGB gateways

Step 1: Open your web browser and enter router’s IP address (192.168.1.1 by default) in the address bar. Enter username (“admin” by default) and then password (“password” by default). \

Step 2: Click Security > Applications. Select the camera on your network where you want to use port forwarding in the PC Name field. Select User in the Category list and click New.

Step 3: Enter a name for your port forwarding rule in the Rule Name field.

Select TCP in protocol and enter camera’s port number in port start, port end and port map start. Click Apply to save your rule settings.

Click Back to return to the Applications screen.

Step 4: Select the name of the rule you just created in the Available Rules box and click Add to use this port forwarding rule on camera. Click Apply.

http://www.yougetsignal.com/tools/open-ports/ .

Step 1: Open a web browser and enter the IP address of your router (192.168.1.1 by default). Enter username (admin by default) and password (password by default).

Step 2: Click Port Forwarding/Port Triggering. Select Port Forwarding

Select HTTP from the Service Name drop-down list. Click Add Service button.

In the Service Name, type a name, like “camera”
In the Service Type, select TCP/UDP.
In the Starting Port, enter camera’s port number. (eg:8090)
In the Ending Port, enter camera’s port number. (eg:8090)
In the Server IP Address, enter camera’s IP address. (eg:192.168.1.5)
Click Apply. You may need to restart the router for the changes to take effect.

You can check port is forwarded successful or not on

http://www.yougetsignal.com/tools/open-ports/ .

Step 1: Open your web browser and enter router’s IP address (192.168.1.1 by default) in the address bar. Enter username (blank by default) and then password (“admin” by default)

Step 2: Click Applications & Gaming--> Single Port Forwarding tab.

You can check port is forwarded successful or not on http://www.yougetsignal.com/tools/open-ports/

Step 1: Open web browser and enter the IP address of your router (192.168.0.1 by default) in address bar. Enter admin for username and then password (blank by default).

Step 2: Click on the Advanced --> Virtual Server.

Enter the following information:

1. Check the box of Enable.
2. Enter camera’s port in Service Ports. (eg: 8090)
3. Enter camera’s IP address in Service IP. (eg: 192.168.1.190)
4. Click Always in schedule.
5. Click Apply and then click Restart to save your changes.

http://www.yougetsignal.com/tools/open-ports/

In current software, UPNP only contains port forwarding. It is used to do port forwarding automatically. 

If you enable UPNP on both your camera and router, camera will automaticly do port forwarding between them. However, UPNP is also easily affected by different routers or firewalls, sometimes it may show failed status. In this case, please do port forwarding manually in your router, forward to camera’s ip and port. After that, UPNP succeed or failed has no effect on remote access.

We’ve developed our own free app Foscam Viewer and Foscam for Android and iOS devices, you may like to have a try.

Foscam Viewer download link:

For Android: https://play.google.com/store/apps/details?id=com.ipc.newipc&hl=en

For iOS: https://itunes.apple.com/us/app/foscam-viewer/id740126713?mt=8

Scan the QR code to download the new App Foscam

Firstly, make sure if the following settings are correct.

1. Do you set a fixed LAN IP for your camera?
2. Do you set DDNS service settings and DDNS status shows succeed?
3. Do you do port forwarding in your router?
4. Do you active your DDNS domain name?

Some people are having trouble to install ActiveX on IE when running a Windows 7 computers. If you are probably getting an error related to the “DVM_IPCAM2 ActiveX Control Module” which states “Windows has blocked this software because it can’t verify the publisher.”, please change your Internet Options to fix it.

1. Open internet explorer, click Tools –> Internet Options.
2. Click the Security tab –> Custom Level button.
   
3. Under ActiveX, change the settings below accordingly:
   # Ensure the following options are set to "Enabled"
   
   1. Run ActiveX and plug-ins – Enabled
   2. Download Signed ActiveX Control – Enabled
   3. Script ActiveX controls marked as safe for scripting – Enabled
      # Set the following options to “Prompt”
   4. Download unsigned ActiveX Control – Prompt
   5. Initialize and script ActiveX controls not mark as safe – Prompt
      
4. Click OK and restart the browser to apply the changes.