FAQ

  • A: The key is: Please do not forget to upgrade your firmware and change your password regularly to keep your camera safer.

    To ensure the security of your camera and prevent various types of hacking and unauthorized access, Foscam strongly recommends our customers to safeguard your privacy by taking the following security precautions.

    1) Always change the default username and/or password as soon as you setup your camera. Input a username and/or password that is at least 8 – 10 characters or longer. Try to use a combination of lower-case and upper-case letters as well as numbers and special characters.

    2) Make sure your camera has the latest security firmware installed for your specific camera model. The latest firmware for Foscam cameras utilizes protection against various types of online hacking and unauthorized access.

    Step1: Go to our official download center.

    Step2: Check the model and current firmware version of your camera carefully, and then choose the right firmware to download.

    Step3: Unzip the firmware RAR file. There will be firmware files and upgrade guidance. Please follow the guidance carefully to upgrade the firmware.

    3) Change your default port to a port in the 8100 or greater range. Hackers often target default ports and you do not want to make yourself an easy target. By using a non-standard port it will make it more difficult for hackers to find your camera.

    4) Check the logs of your Foscam cameras often. Foscam cameras have embedded logs which allow you to see exactly which IP addresses are accessing the camera. You will be able to tell if an outsider has gained access to your camera.

  • A:1. Pull the sunlight shell back a bit and reveal the glass ring. (Picture 1 & Picture 2)

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    Picture 1

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    Picture 2

    2. Rotate the glass ring anticlockwise and take off it.

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    Picture 3

    3. Take down the two screws on the IR lights board.

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    Picture 4

    4. Take down the IR lights board and then take down the black sun-shade phomi carefully.

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    Picture 5

    5. Take down the two screws which used to fix the lens board, when you get the lens board out, please notice which is the correct direction of the lens board. (“FI8903W 04W CMOS V1.0”—These words face up)

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    Picture 6

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    Picture 7

    6. Loosen the screw which used to fix lens and take off the 6mm lens, then install the 3.6mm lens.
    Toward the camera to something around 1~2m and rotate the lens to adjust focus, until the video is clear enough.
    Fix the screw on the new lens after finish adjusting focus.

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    Picture 4

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    7. Decurve the topside and underside of the gasket 15°by a pinchers, then fix the lens board on the body, install back all the other parts.

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    Picture 11

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    Picture 12

    1. Make sure your computer has correct date and time, please do not forget save settings after you finish the synchronization with your PC
    2. Choose both synchronize with PC and synchronize with NTP server to try
    3. Camera connect to internet or not
  • If it shows this error, it indicates that the camera lost webUI, please upgrade webUI for the camera by ip camera tool and it will work well

  • If you want to control other camera, please click left mouse on the correct video of the camera and you can control pan/tilt on that camera.

  • Suitable for MJPG camera: FI8903W, FI8904W, FI8905W, FI8907W, FI8908W, FI8909W, FI8910W, FI8916W, FI8918W, FI8919W.

    MJPG camera supports to monitor up to 9 IP cameras simultaneously. Please take the following steps as a reference to set multi-device in LAN.

    Step 1: Login your camera, go to Device Managment Multi-Device Settings.

    Click The 2nd Device and then choose one camera in Device List in LAN. Alias, Host and Http Port will be filled in automatically. You just need to enter the User and Password for the camera.

    Click Add to add camera and then click Submit to save the settings.

    You can add more cameras in the same way. For example, I add three cameras here.

    Step 2: Click Back to the real-time page. Click four windows view, then you will see all the four cameras at the same page.

    Note:

    1.Only on the device which you add other cameras can monitor all these cameras. If you want monitor on every camera, you need to do the same settings as above steps.

    2.If you get error message like “Fail to connect to the device: Incorrect user”, please go back to Multi-Device settings to check the parameters.

    3.This is for local viewing. If you want monitor multi-device on internet, please refer to “How to monitor multi-device in WAN”.

    End

    by Foscam Technical Support Team

  • Suitable for MJPG cameras: FI8903W, FI8904W, FI8905W, FI8907W, FI8908W, FI8909W, FI8910W, FI8918W, FI8919W.

    MJPG camera supports to monitor up to 9 IP cameras through internet simultaneously. Please make sure you can access every camera in WAN/Internet first. And then take the following steps as a reference to set multi-devices in WAN.

    Step 1: Click Device Management Multi-Device Settings.

    Click The 2nd Device and then enter Alias, Host, Http Port, User and Password of the camera which is needed to add.

    Host is the hostname or internet IP address of the second camera.

    Click Add to add camera and then click Submit to save the settings.

    You can add more cameras in the same way.

    For example, I add three cameras here.

    Step 2: Access camera with hostname or internet IP address.

    Click four windows view, then you will see all the four cameras at the same page.

    Note:

    1.Only on the device which you add other cameras can monitor all these cameras. If you want monitor on every camera, you need to do the same settings as steps above.

    2.If you get error message like “Fail to connect to the device: Incorrect user”, please go back to Multi-Device to check the settings.

    End

    by Foscam Technical Support Team

  • If you want to view all the cameras remotely, please note the following points:

    1. Make sure each camera you add can be login remotely with its DDNS name and port.
    2. When you add cameras, you should use DDNS domain name to fill in the host, do not use camera’s LAN IP as host.
    1. Check the sensibility, if you set a low sensibility, camera will not so sensitive on small motion
    2. Check if you choose scheduler or not, if you set scheduler, camera will only alarm during the time range you set
    3. If the moving object is too small and moving is so latent, camera may have difficult to detect it
    4. There may be delay according bandwidth, network for camera to response.
    1. Make sure all the settings are correct, you need have enough permission of the ftp server, such as read, write, delete and set new folder
    2. Check if your ftp server support the special format of the picture name or not, pictures upload to ftp server named like: 000DC5D1E6B7()_0_20110419181148_63.jpg
    3. The folder you prepare to upload pictures should exist in ftp server, camera cannot create folder itself.